We genuinely hope you are delighted with your purchase from us; however, if you're not, we offer a return.

Please return the item within 7 days working days of receipt. We will offer you an exchange or refund provided that the goods are returned unused, in a saleable condition, unwashed and repacked in their original packaging. 
Unfortunately, we can’t fulfil an exchange or refund if this isn’t the case. Please state the reason you wish to return the item and whether you wish to have a refund or exchange.

Please return to:- 
Stanley and Floyd 
Mole Cottage 
53 Heron Road
CB24 1AS

When returning please ensure the parcel is packaged well to ensure the goods aren’t damaged upon return to us, in this instance we may not be able to offer the exchange or refund. We highly recommend that the returned parcel is sent with proof of postage and with an insured, registered delivery service as we are unable to accept liability for goods lost or damaged in transit to us.

All goods received that are faulty or damaged will be refunded or replaced. Please keep the original packaging and send us photographic evidence of the damaged packaging so we can claim from the postal courier.

If you wish to discuss your returns prior to ending them back please contact me by emailing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). Your refund will be processed and a credit will automatically be applied to your original form of payment within a certain amount of days.

All returns, except where the goods are faulty are to be returned and paid for by the customer and are non-refundable.

Product Descriptions

We have worked hard to photograph and describe our products the best we can using measurements and colour descriptions. However, the specifications and product details intend to give a general description, and there may be a slight variation in the colour and finish. The variation may be due to lighting, product positioning, photographic angle, the item being of handmade or bespoke nature or a technical error.