Delivery & Returns


We will deliver your items to the address you specify when ordering your goods. Please ensure the address is accurate as we can't accept liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions.

We aim to pack and dispatch your items within 2 working days of receiving your order, subject to stock availability. If, for any purpose, delivery of any items in your order is delayed, we will contact you to discuss the turnaround time and give you the option to change your order.

Delivery of goods will usually take between 2-4 working days after being dispatched. If you have not received your items within 6 working days please contact us. We will highlight on the website if delivery at certain times of the year will take longer than stated above.

Orders placed after 3 pm will be dealt with the following day. 

Postage and Packing charge has been set at

  • Mainland UK £4.95
  • Northern Ireland £6.95
  • Isle of Man £6.95
  • Isle of Wight £6.95
  • Highlands Postcodes (IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44,PH49-50,ZE) £6.95
If you wish to order goods from outside these areas please contact us direct and wew will obtain a quote.


We genuinely hope you are delighted with your purchase from us, however in the instance you aren’t then we offer a return.

Please return the item within 7 days working days of receipt. We will offer you an exchange or refund provided that the goods are returned unused, in a saleable condition, unwashed and repacked in their original packaging please. 
Unfortunately we can’t fulfil an exchange or refund if this isn’t the case. Please state the reason you wish to return the item and whether you wish to have a refund of exchange.

Please return to:- 
Stanley and Floyd 
Mole Cottage 
55 Heron Road
CB24 1AS

When returning please ensure the parcel is packaged well to ensure the goods aren’t damaged upon return to us, in this instance we may not be able to offer the exchange or refund. We highly recommend that the returned parcel is sent with proof of postage and with an insured, registered delivery service as we are unable to accept liability for goods lost or damaged in transit to us.

All goods received that are faulty or damaged will be refunded or replaced. Please keep the original packaging and send us photographic evidence of the damaged packaging so we can claim from the postal courier.

If you wish to discuss your returns prior to ending them back please contact me by emailing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). Your refund will be processed and a credit will automatically be applied to your original form of payment within a certain amount of days.

All returns, except where the goods are faulty are to be returned and paid for by the customer and are non-refundable.

Product Descriptions

We have worked hard to photograph and describe our products the best we can using measurements and colour description. However the specifications and product details intend to give a general description and there may be a slight variation in the colour and finish. The variation may be due to lighting, product positioning, photographic angle, the item being of handmade or bespoke nature or a technical error.